Home | Plussoft

1) Who We Are (Controller)

PLUSSOFT LTD (“Plussoft”) is the data controller responsible for this website and for the processing of your personal information as described in this Privacy Policy.

Registered office (postal address):
57 Church Square, Brandon, Durham / Durham, DH7 8EE, England, United Kingdom

Contact: info@plussoft.co.uk · Phone: 07861 642 847

2) Scope

We do not provide user accounts on this site. We do not request national ID numbers or other government identifiers. Our website primarily offers information about our services and provides contact/quote forms. We process personal data lawfully, fairly, transparently and only for specified, explicit and legitimate purposes.

3) Information We Collect

Contact details: name, email address, phone number (optional).
Message content: the information you include in your enquiry (subject, description, attachments if any).
Technical data: IP address, device/browser type, referrer URL, pages visited and basic analytics.
Cookies/tags: essential cookies and optional analytics/marketing cookies. See our Cookie Policy for details.

4) How We Use Your Information & Legal Bases

To receive and respond to your enquiries, prepare proposals and communicate with you (contract / steps prior to entering a contract).
To secure and improve our website, and understand usage patterns (legitimate interests).
To comply with legal obligations and to establish, exercise or defend legal claims (legal obligation).
To use optional analytics/marketing cookies or send marketing messages (consent — where obtained).

5) How We Collect Data

We collect data directly from you via our website forms and communications, and automatically via server logs and cookies/tags. We may also receive information during discovery or onboarding if you voluntarily provide it.

6) Sharing Your Information

We may share personal data with service providers who support our operations (e.g. hosting, email delivery, security, analytics, CRM, professional advisers). We only share what is necessary and require processors to protect your data. We may disclose information where required by law or to protect our rights. We do not sell personal data.

If services involve transfers outside the UK (e.g. cloud hosting in the EEA or elsewhere), we will use appropriate safeguards such as UK Addendum to the EU Standard Contractual Clauses or other UK-approved mechanisms. Where required, we will seek your consent.

7) Retention

Enquiries and proposal correspondence: up to 3 years (or as needed for legal claims).
Server access and security logs: up to 2 years.
Marketing consent records: until withdrawn (with suppression lists retained for up to 1 year thereafter).
Cookies: as described in the Cookie Policy.

8) Security

We apply appropriate technical and organisational measures including access controls, encryption, network/application security, monitoring/logging, backups, confidentiality undertakings and vendor due diligence.

9) Accuracy

Please ensure the information you provide is accurate and up to date. You can contact us to correct or update your details at any time.

10) Your Rights (UK GDPR)

You have the following rights in relation to your personal data, subject to conditions and exemptions under UK law:

Right of access (to obtain a copy of your data)
Right to rectification (to correct inaccuracies)
Right to erasure (to request deletion in certain circumstances)
Right to restriction of processing
Right to data portability
Right to object (including to processing based on legitimate interests)
Right to withdraw consent (where processing is based on consent)

To exercise your rights, please email us at info@plussoft.co.uk. We aim to respond within one month.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): ico.org.uk.

11) Cookies

For details on the cookies we use, how long they last and how to manage your preferences, please see our Cookie Policy.

12) Changes to This Policy

We may update this policy from time to time. Any changes will take effect when posted on this page and indicated by the “Last updated” date above.

Privacy & Data Protection